Venue Pulse
Operated by P & Y Enterprises Pty Ltd
ABN 49 694 535 334
Last Updated: 3 March 2026

Venue Pulse (“Venue Pulse”, “we”, “us”, “our”) is operated by P & Y Enterprises Pty Ltd (ABN 49 694 535 334).

We are committed to protecting the privacy of our customers, website visitors, subscribers and business partners.

This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines:

• How we collect and manage personal information
   
• The purposes for which we collect personal information
   
• When and how we disclose personal information
   
• Whether personal information is sent overseas
   
• How you can access or correct your information
   
• How we handle privacy complaints
   

This policy applies to all services provided by Venue Pulse.

We collect personal information only when it is reasonably necessary for our business activities and where you voluntarily provide it.

The types of personal information we may collect include:

• Full name
   
• Date of birth
   
• Residential or postal address
   
• Email address
   
• Telephone number
   
• Booking or reservation details
   
• Event attendance history
   
• Payment information (including card details where required for bookings)
   
• Purchase or transaction history
   
• Marketing preferences
   

We may collect personal information through:

• Online or in-person bookings
   
• Website contact forms
   
• Email enquiries
   
• Marketing sign-ups
   
• Social media platforms (including Facebook)
   
• Competitions or promotions
   
• Third-party booking systems
   
• Our nominated email marketing provider
   

Our website may also automatically collect technical data such as:

• IP address
   
• Browser type
   
• Date and time of access
   
• Pages viewed
   

This information is used for analytics and website improvement and does not directly identify you.

We use trusted third-party service providers to operate our business, including:

• Booking and reservation platforms
   
• Email marketing software
   
• Payment processors
   
• Digital marketing providers
   
• Secure data storage providers
   

These providers are required to handle personal information in accordance with Australian privacy laws.

We do not sell or rent your personal information to third parties.

We collect and use personal information for purposes including:

• Processing bookings and reservations
   
• Providing services and responding to enquiries
   
• Sending marketing communications (where consent has been given)
   
• Conducting market research and customer analysis
   
• Managing promotions and competitions
   
• Improving our services and customer experience
   
• Complying with legal obligations
   

Where required, we rely on your consent as the legal basis for processing your personal information.

You may withdraw consent to receive marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

You may receive promotional communications from us about Venue Pulse, events, promotions and related updates.

You can opt out at any time by:

• Clicking the “unsubscribe” link in our emails
   
• Emailing us directly at sales@venuepulse.com.au
   

Please note that even if you opt out of marketing communications, we may still contact you regarding:

• Booking confirmations
   
• Service updates
   
• Changes to terms and conditions
   
• Legal or compliance matters
   

We may disclose personal information to:

• Marketing and digital service providers
   
• Email marketing platforms
   
• Payment processors
   
• IT and data storage providers
   
• Professional advisers (accountants, legal advisers)
   
• Government authorities where required by law
   

We will only disclose personal information where it is lawful and necessary.

Some of our third-party providers (such as email or cloud storage platforms) may store data on servers located outside Australia.

Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy standards.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures include:

• Secure servers
   
• Password-protected systems
   
• Restricted staff access
   
• Encrypted payment processing where applicable
   

However, no system is completely secure, and we cannot guarantee absolute security of information transmitted online.

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete or outdated.

To make a request, please contact us at:

Email: sales@venuepulse.com.au

We may request proof of identity before processing your request.

We will respond within a reasonable timeframe (generally within 30 days).

In limited circumstances permitted by law, we may decline access and will provide written reasons if this occurs.

Our website may use cookies and similar tracking technologies to:

• Enhance website functionality
   
• Analyse website usage
   
• Improve user experience
   

Cookies do not personally identify you.

You may adjust your browser settings to refuse cookies, though this may affect website functionality.

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by contacting:

Email: sales@venuepulse.com.au

We will investigate your complaint and aim to respond within 14 days.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Website: www.oaic.gov.au

We may update this Privacy Policy from time to time to reflect changes in legislation or our business practices.

The most current version will always be available on our website.